Training Portfolio

Whether your organisation is large or small we offer a broad portfolio of Learning and Development solutions that will fit your business needs. You may prefer to deliver your own training. If so, we can run a Train the Trainer programme for your staff or you can simply buy our training materials and deliver them to your staff.

Are you a public sector organisation, Blue Chip Company, mainstream service company or an SME business, looking for a training professional that can understand and embrace your organisation's needs? If so, call us today for a no obligation discussion.

Please let us know if you do not find what you are looking for; our Learning and Development Specialists will be happy to tailor a course to your individual business needs.

Tel: 01789 414080

Email: enquiries@dynamiccs.co.uk

Customer Interaction

The 21st Century customer has greater expectations that ever.  Gone are the days when customers will turn a blind eye to mediocre service. Your customers want a quality product, an empowered workforce who can resolve their queries and complaints quickly, and a relationship built on confidence and trust. 

The training programmes in this section will help your staff to improve the customer experience, promote your brand and enhance the personal skills of your staff – a win/win outcome for all concerned.

Business Letter and Email Writing Skills
Creative Problem Solving
Customer Relationship Management - identify and retain your key customers
Customer Service Excellence
Customer Service for the Retail Sector
Managing Difficult, Angry, Upset, or Challenging Customers
Professional Reception Skills
Professional Telephone Skills for Business
Promoting a Positive Image (confidence and influencing others) 

Personal Development:

Personal development is about some form of change that will add to your personal toolkit or increase your confidence.  Each new skill (technical, communication, social or emotional) adds something to your personal development portfolio.

Accent on Business English (for non-native English speaking business people)
Assertiveness at Work
Breaking Down the Barriers
Chairing/Conducting Effective Meetings
Confidence in Business English (for non-native English speaking business people)
Coping With Pressure
Diversity in the Workplace
Effective Communication and Interpersonal Skills
Effective Meetings for Attendees
Facilitation Skills
Improving Internal Communication
Improving Personal Effectiveness
Induction Training for new employees
Influence and Persuasion in the Workplace
Introduction to NLP (public and in-house courses)
Managing Your Time
Minute Taking Made Easy
Negotiation Skills
Networking and Developing Your Personal Profile
NLP Master Practitioner Training (public and in-house courses)
NLP Practitioner Training (public and in-house courses)
Nuts and Bolts of Business Grammar for the Squeamish (course includes grammar, editing and proof reading)
Proofreading Skills
Professional Presentation Skills
Report Writing Skills
Stress Management
The Effective Administrator
The Efficient Clerical Officer
The Exceptional Personal Assistant
The PA as a Team Leader
Train the Trainer (2 day programme)
Young People in the Workplace – especially for young people just starting their first job

Management Development:

Moving from being “one of the team” to managing the team can be a challenging transition.  This gets even harder as you move into leadership and the top management team roles.  The workshops in this section cover all levels of management.  Our portfolio of management programmes address the five key areas of modern management – communication, goal setting, time management, monitoring and motivating the team to improve performance.

Assessing and Improving Business Performance
Building High Performance Senior Management Teams
Business Growth through Change Management
Challenges in Management – for Black and Ethnic Minority Managers
Coaching and Mentoring Skills
Conflict Resolution for Senior Managers
Creative Thinking
Cross Cultural Management Skills
Dealing with Harassment and Bullying in the Workplace
Delegation Skills
Developing a People Oriented Management Style
Developing Change Management Skills
Developing People by Design
Dynamic Presentations for Leaders
Effective Performance Appraisals
Effective Project Management
Effective Team Leadership – improving your effectiveness
Goal Setting and Performance Appraisal Skills
Introduction to Managing Staff
Leadership skills – for the Senior Management Team
Managing Attendance
Managing a Dispersed Team
Managing and Motivating People
Managing Diversity
Managing Poor Performance
Monitoring and Evaluating Progress against Targets
Preventing and Dealing with Sickness Absence
Recruitment, Interviewing and Selection Skills
Stress Management
Teambuilding – working together to be a cohesive and effective team
Training Needs Analysis for Line Managers
Writing Smart Objectives

Please Note: For one-to-one or group coaching and mentoring, please refer to our Coaching and Mentoring page.

Sales and Marketing:

Understand what your customers want and ensure your products/services fit their needs, so sell themselves.  A natural sales ability and bags of enthusiasm need to be channelled in the right direction to ensure maximum effectiveness.  The workshops in this section will help your organisation improve sales efficiency without the infamous aggressive sales approach.

Basic Sales Skills
Closing the Sale
Finding New Business
Key Account Management
Telemarketing – getting results without the ‘hard sell’
The Sales Meeting

Housing Specific Training:

Like most industry sectors, housing is an ever changing environment, which is why we have developed a series of housing specific workshops to enable social landlords and other housing related organisations meet their training needs.

The in-house workshops in this section will help your staff to keep up-to-date with good practice and key housing priorities.

Board Member Training
Dealing with Neighbour Disputes
Diversity and the Law
Effective Housing Interviewing
Interview Skills for Frontline Rent Arrears Staff
Introduction to Supported Housing
Involving Tenants in Strategic Issues
Lone Working – how to Make it Work for You
Making the Most of Your Management Committee
Managing Risk in Sheltered Housing
Multi-agency Working
Neighbourhood Management
Preparing for the new TSA regulations
Recruitment and Retention in the Housing Sector
Using Mediation to Resolve Conflict

IT Training Workshops:

If you have the PC’s we have the expertise to improve your IT skills. Our learning and development specialists will tailor a workshop to your individual business needs depending upon whether your staff need basic, intermediate or advanced IT training.

Microsoft ‘Access’ Level 1 Workshop
Microsoft ‘Access’ Level 2 Workshop
Microsoft ‘Excel’ Level 1 Workshop
Microsoft ‘Excel’ Level 2 Workshop
Microsoft ‘Excel’ Level 3 Workshop
Microsoft ‘Outlook’ Workshop
Microsoft ‘PowerPoint’ Workshop
Microsoft ‘Word’ Level 1 Workshop
Microsoft ‘Word’ Level 2 Workshop
Microsoft ‘Word’ Level 3 Workshop
 

Training for SME Businesses:

No matter what size your business, some help to thrive is always welcome. The in-house workshops in this section will help your staff to keep up-to-date with good practice. 

Dynamic Presentation for Leaders (public course)
Making Words Work for Your Business
Pocket PR Ómjc 2008 (public relations and advertising for smaller businesses and sole traders with smaller budgets, but big ideas)
Writing Policy Documents for Your Business

CONTACT:

Tel: 01789 414080

Email: enquiries@dynamiccs.co.uk